Your Feedback Matters

We hope you love your Critical Second products. We are always working to improve our products and we appreciate your feedback.

Here’s what we have been up to:


  • Our New Packaging Boxes look great and give a feeling of more substance
  • NDIS accreditation of High Intensity training

The Misses

  • Environmentally Friendly cards – came across as weak easily destroyed and poor quality
  • MAT finish (less glare against fluro lights) = Nah looked cheap FAIL

SOOOO sorry about that!

We will 100% swap these over to the super durable indestructible type only purchase details required.

The Future

  • All Product back to indestructible
  • 10% bigger – improved readability
  • Thicker cards from 200gsm to 270gsm
  • Gloss laminated finish not mat

Just contact us your purchase details and product and we will send them out regardless of where you purchased. At Critical Second, we are accountable and responsible for all quality issues and will replace any cards that don’t meet our quality standards.

We would like to encourage our loyal customers to give us some feedback on our products.

The survey will take only a few minutes and will guide us to further improve our products and to ensure they meet your needs.