24hr order processing – At Critical Second we commit to process your order within 24 hours, excluding weekends.
Standard Post – This is the standard postage price, which is a flat rate for anywhere in Australia. Australia post delivers within 5-10 working days, depending on location, there is no tracking number with this just a hard working postie. We reserve the right to change the price of standard post at any time, however the price will be shown on the website and once you have placed your order, For exceptional circumstances, such as large bulk orders, specialised delivery requests or other circumstances, we reserve the right to discuss additional fees and charges for postage and handling. In such cases, we will contact you and inform you of the fees and charges before officially processing your order.
Express Post – This is a flat rate for anywhere in Australia and for any number of items purchased in the one transaction. While anyone can purchase express post, not all locations in Australia are included in the Australia Post Overnight Postcode Range. Any parcels sent via express post will be delivered according to the Australia Post Pricing and Delivery Guides and comes with a tracking number so you can watch your goodies as they have the holiday you wish you had. For more information, or to see if you are in the Overnight Post Code Range, see the Australia Post website.
Any parcels that are lost or damaged during transit will be replaced. We reserve the right to refuse replacement of any parcels if we reasonably believe that the item was not lost or damaged during transit.
Critical Second will post to certain locations overseas. Fees and charges are dependent on the location being posted to and the weight and size of the items being sent. Call our friendly Customer Service Team on 0488825663 or email us at firstname.lastname@example.org for a quote. 5-10 working days is the usual international standard delivery time, unless you are in Canada, those guys can take for ever.